Transport for London — Status Information
A redesign of the tube and bus status pages on the TfL website. I was involved end-to-end, taking the project from initial concepts to the final launch.
Client
Transport for London
Year
2023 — 2025
Role
Market Research User Studies User Journey Mapping Wireframing Prototyping User Testing Documentation Developer Support
I began by looking into how the site is currently structured and facilitated card sorting sessions to find how users and internal team members group different types of information.
Concepts for the global navigation were tree tested using Lyssna, developed further into prototypes then tested with real users in order to understand how people around London relate to certain terminology and their mental models when given tasks to complete.
